Kepner Tregoe Analysis
a structured approach to problem solving where the problem is analyzed in terms of what, where, when and the extent. Possible causes are identified. The most probable cause is tested. The true cause is verified.
product / process / manufacturing / assembly features or characteristics that are highly constrained or for which minute deviations from specification have a significant impact on product performance, function and form. (PKC - product key characteristics; AKC - assembly key characteristics; MKC - manufacturing key characteristics)
Key Performance Indicators (KPI)
KPI refers to the short list of measurable parameters that will indicate how well the business is doing at attaining its goals. In a manufacturing quality scenario, this may be the amount of scrap or rework that gets metered. In a service quality scenario, such as an insurance company, this may be the open inventory of unprocessed claims. In brand management, market share in itself and in comparison with competing brands is sure to be relevant. In logistics, on-time deliveries, empty return loads, or missing items are candidate indicators.
a systematic approach to seeking external ideas from people in a variety of industries, disciplines, contexts and then of combining the resulting lessons in new ways. (McKinsey Quarterly)
Non-parametric test equivalent to ANOVA. Samples should have same shape and distribution. If not, then use Moods Median Test.