Quality plays a vital role in an organization's success. We do read case studies from time to time how for instance, a Baldridge Award winner went out of business. While a high quality product and/or service is not the only determinant of an organization's success, done right, good quality management (by whatever name it is called) will ensure a satisfied customer. This in turn helps ensure the long-term viability of the company.

The Quality Portal is a guide to information on Quality available on the web. We categorized the topics to make it easy to read and explore the web further where warranted. Ideally, we want this to be the place you start when you think Quality.

A balanced approach to quality helps cut costs, maintain on-time performance and get more customers. Making the grade doesn't mean obtaining a quality certificate or an award, it is the sum total of all activities within the organization and each individual doing the best he/she can at their level and together as a team (each and every day that they continue to exist). Provide the consumers of your services (be it as an organization or as an individual) with the best value for their money and you are bound to keep them for a long time.